Your burning questions answered

Whether you’re a grill guru or you’re sparking up your first flame, we’re
here to infuse your Braai Life with effortless mastery.


What is the difference between gas vs charcoal?

Gas offers convenience, precise temperature control, cleanliness, and durability. Charcoal provides a smoky flavor, high heat for searing, portability and affordability.

The choice depends on personal preference and cooking style

What safety precautions should I take when using a gas braai?

Read the Manual carefully.

Warranties, guarantees & repairs

What’s the difference between a warranty & a guarantee?

Guarantee: A promise or assurance that something is available.

Warranty: A promise to exchange the unit if faulty/manufacture. Fault depending on the terms & conditions.

What warranty does CADAC offer on its products?

We offer a 5-year limited warranty on most of our patio braais and a 2-year warranty on most of our camping braais. Please check packaging/manual for warranty. If you want to know if your defect or damage is covered by the warranty, please submit a warranty request via our website. You can also send an email to for further information.

Do you offer repairs if my product is still under warranty?

Yes, we do. Please send email to

How do I go about getting repairs done on my CADAC product?


hat is the difference between 30mBar and 50mBar?

This is the pressure difference the regulator allows through.

Where can I refill my CADAC gas cylinder?

Any authorized gas supplier

What is a gas pressure regulator?

Pressure in a cylinder is very high, by using a regulator it reduces the pressure to the required pressure for the appliance.

How do I clean my grid?

Chromed grid:

Clean the grid in water with some detergent. When the grid got encrusted you can soak it for a night in water before you clean it.

Enamelled grid:

The enamelled grid is easy to clean with some water and detergent. Never use scourers, abrasives or metal tools as this can damage the enamelling. You can also use the CADAC braai cleaner; an effective cleaner to clean all chrome and enamelled parts of the braai.

How do I maintain CADAC cookware?

Most of our cooking surfaces (like the paella pans and braai grids) have our GreenGrill ceramic non-stick coating. Always use wooden or plastic utensils to avoid damaging this coating. You can clean the surfaces in warm water with a soft sponge or dishwashing brush. You can also use the CADAC cleaner. Never use scourers, abrasives or metal tools.

Cleaning & Maintenance

How do I maintain my CADAC gas cylinder?

Store in a clean and dry area. Ensure valve is free from dust before using the appliance.

What can I use to clean my CADAC product?

Soapy water.

How do I maintain my CADAC braai?

  • Clean regularly
  • Always check for leaks when gas bottle is changed (Check Manual)
  • Check regulator rubber after use.

How do I clean my Skottel?

  • Do not use steel/metal utensils
  • Soapy water

Is my payment information secure?

We offer secure payment gateways.

What if an item is out of stock?

For product enquiries, kindly contact our customer care here

What safety precautions should I take when using a gas braai?

Always check for leaks as per the manual before use.

What’s the best way to control cooking temperatures on a gas braai?

Use the valve to adjust the gas pressure.

What’s the recommended method for checking meat doneness?

We offer a meat thermometer.

How do I use the CADAC smoker box??

Add recommended sawdust to smoker and place on the side of the braai with enough heat to start the sawdust smoker and close the lid.


I’ve lost my Manual; how can I get a new one?

Kindly contact customer care with your model number which can be found on your product.

My CADAC is not working properly, what now?

Contact customer care for technical assistance.

My burner flame is weird, why is that?

  • Burner needs replacement
  • Cylinder might be almost empty
  • Jet is blocked

I’ve lost a piece of my CADAC, where can I find spares?

You can find all our spares here, or alternatively, Contact Customer Care for assistance.

Contact us
Gas heating
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1-5 Year Guarantees

1-5 Year Guarantees

75 Years of Innovation

75 Years of Innovation

Portable, Easy to Use & Assemble

Portable, Easy to Use &

Highest Safety Standards

Highest Safety Standards